Privacy Policy
Privacy Policy | Made Hair Academy
At Made Hair Academy, we value your privacy and are committed to protecting your personal information with transparency, care, and security.
This Privacy Policy explains how we collect, use, store, process, and protect your personal data when you visit our website, contact us, book a consultation or treatment, or communicate with us through digital channels.
1. Information We Collect
We may collect the following personal information:
Full name
Email address
Phone number
Billing and payment details
Consultation details submitted via forms
Photos of the scalp or treatment area (if voluntarily provided)
Appointment and treatment history
Communication history (email, SMS, WhatsApp, Instagram, forms)
Website usage data, IP address, browser, device and cookie data
If you send us images for a consultation or price estimate, these are handled confidentially and used only for assessment and customer support purposes.
2. How We Use Your Information
We use your information to:
respond to inquiries and consultation requests
assess treatment suitability
provide price estimates
manage bookings and appointments
send appointment reminders and follow-ups
provide aftercare instructions
send rebooking reminders
provide customer support
improve our website and services
comply with legal and regulatory obligations
Marketing messages are only sent where consent has been provided.
3. Consultation Photos & Images
Photos sent to us through forms, email, WhatsApp, Instagram, or other communication channels are used only for:
consultation review
treatment planning
before/after evaluation
customer support
Before-and-after images used in marketing, website content, or social media are only shared after written approval from the client.
4. SMS, Text Messaging & Automated Communications
When you provide your phone number and explicitly consent through our forms or booking systems, Made Hair Academy may send SMS/text messages for:
appointment confirmations
appointment reminders
follow-up messages after consultations
treatment aftercare instructions
reminders to book your next treatment session
responses to your inquiries
promotional offers and service updates (only with separate marketing consent)
Message frequency may vary, typically up to 4–6 messages per month depending on your treatment stage.
You may unsubscribe at any time by replying STOP to any message.
Please note that transactional messages related to existing bookings may still be sent where necessary.
5. Payments
Payments are processed securely via trusted third-party providers.
We do not store your full card or payment details on our own systems.
6. Cookies & Analytics
Our website may use cookies and tracking technologies such as:
Google Analytics
Meta Pixel
Google Tag Manager
other website performance and marketing tools
These technologies help us improve user experience, measure website performance, and optimize marketing campaigns.
7. Data Sharing
Your personal data may only be shared with trusted service providers that help us operate our business, such as:
booking systems
payment providers
customer communication platforms
CRM and SMS automation providers
analytics providers
We never sell your personal information.
8. Data Retention
We retain contact, booking, and communication data for up to 24 months from the date of your last interaction with us, unless we are legally required to retain it for a longer period.
After this period, your data is securely deleted.
You may request deletion of your personal data at any time.
9. Your Rights (GDPR)
Under GDPR, you have the right to:
request access to your personal data
request correction of inaccurate data
request deletion of your data
withdraw consent
request data portability
object to processing
We aim to respond within 30 days in accordance with GDPR Article 17.
10. Contact
For any privacy-related questions, please contact:
Made Hair Academy
Email: info@madehairacademy.se
